kelly-tickets
Triages complaints and requests from WeChat exports, call logs, forms, and email into classified tickets, proposes crew dispatches with SLA targets for approval, and tracks everything on a resolution board.把微信群导出、来电记录、表单、邮件里的投诉分类成工单，生成带 SLA 的派单建议供审批，并在看板上跟踪到解决。
When to use it什么时候用
Use it when managing property or facilities complaints, dispatching work orders to crews, or running any intake-classify-dispatch-track workflow.管理物业/设施投诉、给班组派工单，或运行任何「接入-分类-派单-跟踪」流程时使用。
OverviewDispatch command desk with SLA risk, weekly intake by channel, category distribution, and crew load.
总览派单指挥台：SLA 风险、本周各渠道进线、工单分类分布和班组负载。
IntakeRaw complaints from WeChat, phone, forms, and email with classification fields and convert-to-ticket controls.
进线微信、电话、表单、邮件的原始投诉，带分类字段和转工单控件。
Dispatch queueAgent-proposed crew assignments with priority, SLA target, reasoning, and an editable note to the crew.
派单审批Agent 提出的班组指派：优先级、SLA 目标、派单理由和给班组的可编辑备注。
BoardTickets tracked across open, assigned, in-progress, waiting, and resolved with SLA indicators and history timelines.
工单看板工单沿「未结-已派-处理中-等待-已解决」跟踪，带 SLA 指示和历史时间线。