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kelly-support

Customer-support desk: the agent triages tickets from email, WhatsApp, web chat, forms, and WeChat, drafts replies grounded in a knowledge base, and proposes actions; you review, edit, and approve in a local UI before anything is sent, with an SLA board, CSAT tracking, and a support-qa gate that blocks refunds or commitments made without approval.客服台：agent 把邮件、WhatsApp、网页在线、表单、微信来的工单分诊，基于知识库起草回复并提议动作；你在本地 UI review、编辑、批准后才发出，带 SLA 看板、CSAT 跟踪和 support-qa 门（未经批准的退款/承诺直接 BLOCK）。

Install安装 Install kelly-support or copy a ready prompt for your agent.安装 kelly-support，或复制现成提示给 agent。

npx skills add mr-kelly/skills
--skill kelly-support

Install kelly-support from https://mr-kelly.github.io/skills/ for this agent, then use it for my next task.

Run:
npx skills add mr-kelly/skills --skill kelly-support

After it is installed, invoke the skill as $kelly-support.

Claude CodeClaude Code

/plugin marketplace add mr-kelly/skills
/plugin install mr-kelly-skills

When to use it什么时候用

Use it when running a support inbox across channels, drafting KB-grounded replies, tracking SLA and CSAT, or approving sensitive actions like refunds and escalations.跨渠道处理客服工单、基于知识库起草回复、跟踪 SLA 和 CSAT，或批准退款/升级等敏感动作时使用。

**Overview**Queue health — open, breaching-SLA, and awaiting-approval counts, CSAT trend, and volume by channel and category.
总览队列健康度——待处理、SLA 超时、待审批数量，CSAT 趋势，以及按渠道和分类的量。

**Tickets**Approval queue with the KB-grounded draft reply and the support-qa gate — a refund draft blocked pending human approval.
工单审批队列，带基于知识库的草稿回复和 support-qa 门——一条退款草稿待人工批准前被 BLOCK。

**Knowledge base**Articles and canned macros the agent cites when drafting replies.
**知识库**agent 起草回复时引用的文章和常用话术宏。

**SLA & CSAT**SLA board of due and breached tickets, plus CSAT scores on resolved tickets.
**SLA & CSAT**待处理和超时工单的 SLA 看板，以及已解决工单的 CSAT 分。